RETURNS & REFUNDS
Clear, Simple Return Policy
Hamilton accepts eligible returns only when items are unused, unassembled, and kept in original packaging. Our goal is to keep the process clear and fair for every customer.
RETURN ELIGIBILITY
What Can Be Returned?
Eligible Returns
Returns may be accepted when all return conditions are met and the request is reviewed by Hamilton.
- Item is unused
- Item is not assembled
- Item is in original packaging
- Return request is submitted within 3 days of delivery
- Proof of purchase is provided
Non-Returnable Items
Some products cannot be returned because they are custom, modified, assembled, installed, or no longer in original condition.
- Custom-size countertops or modified products
- Assembled cabinets
- Installed products
- Used or damaged items after delivery
- Clearance or final-sale items
HOW IT WORKS
Return Process
Submit Request
Contact us within 3 days of delivery with your order details.
Review
We review eligibility, product condition, packaging, and order details.
Return Shipping
If approved, the company covers return shipping for eligible items.
Refund Review
Once the item is received and inspected, eligible refunds are processed.
DAMAGED OR DEFECTIVE ITEMS
Report Issues Quickly
Any visible damage or defect must be reported within 24 hours of delivery with clear photos of the product and packaging. After review, Hamilton may replace damaged parts or provide the appropriate support based on the issue.
FAQ
Return Questions
Do you charge a restocking fee?
No. Approved eligible returns do not have a restocking fee.
Who pays return shipping?
For approved eligible returns, return shipping is covered by the company.
Can assembled cabinets be returned?
No. Assembled cabinets are not eligible for return.
Can installed products be returned?
No. Installed products are not eligible for return.
How long do I have to request a return?
Return requests must be submitted within 3 days of delivery.
What if my order arrives damaged?
Report the damage within 24 hours of delivery with clear photos.
NEED HELP?
Questions About a Return or Refund?
Contact Hamilton with your order details, photos if needed, and a short description of your request.
Visit Our Location
7940 Silverton Ave, Unit 104
San Diego, CA 92126